FAQ
Frequently Asked Questions – Luxury DIY Body Spa
1. Product Usage & Instructions
Q: How do I use your body butter for best results?
A: Apply a generous amount to clean, dry skin and massage in circular motions. For extra softness, use after a bath or shower to lock in moisture.
Q: How often should I use body scrubs and polishes?
A: For smooth, radiant skin, use 1–3 times per week. Avoid over-exfoliating to protect your skin’s natural barrier.
Q: Can I use the lip scrub daily?
A: Yes! Gently massage the lip scrub onto your lips 1–2 times per week, then rinse for soft, smooth lips.
Q: How long should I leave the hand mask on?
A: Leave the hand mask on for 15–20 minutes, then massage in any remaining product for deeply nourished hands.
Q: How does the foot peel work, and when will I see results?
A: The foot peel gently exfoliates dead skin over 3–7 days. Peeling may continue for up to two weeks, revealing soft, renewed feet.
Q: Are your products safe for sensitive skin?
A: Yes! Our products are formulated with gentle, natural ingredients. If you have sensitive skin, we recommend a patch test before full use.
2. Ingredients & Safety
Q: Are your products cruelty-free and vegan?
A: Absolutely! All our products are 100% cruelty-free and vegan-friendly.
Q: What ingredients are in your body scrubs and polishes?
A: We use natural exfoliants, nourishing oils, and essential vitamins. Each product listing includes a full ingredient list for transparency.
Q: Do your products contain allergens like nuts or gluten?
A: Some products may contain nut oils. Please check the ingredient list carefully if you have allergies. All products are gluten-free.
Q: Are your products safe for pregnant or breastfeeding women?
A: Most of our products are safe, but we recommend consulting with your healthcare provider before use during pregnancy or breastfeeding.
Q: Do you use parabens, sulfates, or artificial fragrances?
A: No. We avoid harsh chemicals and artificial fragrances to ensure a safe, luxurious experience.
3. Ordering & Shipping
Q: How long will it take to receive my order?
A: Orders typically ship within 1–3 business days. Shipping times vary depending on your location.
Q: Do you ship internationally?
A: Yes! We offer worldwide shipping. Delivery times and rates may vary by country.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email.
4. Returns & Refunds
Q: What is your return or refund policy?
A: We accept returns within seven (7) days of delivery for unopened products. Contact our support team to initiate a return.
Q: Can I return an opened product?
A: For hygiene reasons, we cannot accept opened products unless they are damaged or defective.
Q: What if my order arrives damaged or incorrect?
A: Contact us within 48 hours of receiving your order. We’ll replace damaged or incorrect items promptly.
5. Storage & Shelf Life
Q: How should I store my body butter, scrubs, and masks?
A: Keep products in a cool, dry place away from direct sunlight. Avoid exposure to moisture to maintain freshness.
Q: How long do your products last?
A: Most products last 6–12 months. Check individual packaging for expiration dates.
Q: Do your products expire?
A: Yes, natural ingredients have a shelf life. Use within the recommended period for the best experience.
6. Tips & Recommendations
Q: Can I mix your scrubs with oils or lotions for enhanced results?
A: Yes! Mixing with your favorite oils or lotions can provide extra hydration and nourishment.
Q: Which products are best for dry or rough skin?
A: Body butters, scrubs, and foot peels are ideal for deeply moisturizing and smoothing dry skin.
Q: How do I create a full at-home spa experience?
A: Start with a body scrub, follow with a mask for hands or feet, then finish with body butter to lock in moisture. Light candles and play calming music to enhance your spa moment.