Refund policy
Refund & Return Policy
We offer a seven (7)-day return window, which means you have seven (7) days from the date you receive your order to request a return.
Return Eligibility
To qualify for a return, items must be:
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Unused and in the same condition as received
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In the original packaging
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Accompanied by a receipt or proof of purchase
To initiate a return, please email us at and include your order number in the subject line.
If your return request is approved, we will provide return shipping instructions, including where to send your package. Returns sent without prior authorization will not be accepted.
For any questions regarding returns, please contact us at and include your order number in the subject line.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can review the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain items are not eligible for return, including:
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Custom or personalized products
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Personal care and beauty products
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Sale or clearance items
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Gift cards
If you have questions about whether your item qualifies for a return, please contact us before submitting your request.
Exchanges
The fastest way to exchange an item is to return the original product. Once your return is approved, you may place a new order for the desired item.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery for any reason and without justification.
Returned items must be:
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Unused and in original condition
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In the original packaging with tags attached
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Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at and include your order number in the subject line.
