Refund & Return Policy

We want you to feel confident shopping with Luxury DIY Body Spa. Because our products include personal care and body-care items, we have specific guidelines to help protect the quality, safety, and integrity of every product we sell.

7-Day Return Policy

We accept return requests within seven (7) days of the date your order is delivered.

To be eligible for a return, your item must be:

• Unused and unopened
• In the same condition in which it was received
• In its original packaging
• Accompanied by your receipt or proof of purchase

For health and hygiene reasons, body-care and personal-care products that have been opened, used, or altered cannot be returned.

To request a return, please contact us at CustomerSupport@LuxuryDIYBodySpa.com and include your order number and reason for the return.

If your return is approved, we will provide instructions explaining where and how to return your item. Items returned without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs for approved returns unless the item arrived damaged, defective, or incorrect.

Original shipping charges, when applicable, are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, leaking, or different from what you ordered, please contact us as soon as possible at CustomerSupport@LuxuryDIYBodySpa.com and include:

• Your order number
• A brief description of the issue
• Photos of the product and packaging, when applicable

We will review the issue and work with you to provide an appropriate resolution.

Please do not discard a damaged or incorrect product or its packaging until we have reviewed your request.

Non-Returnable Items

The following items cannot be returned:

• Opened or used personal-care and body-care products
• Custom or personalized products
• Gift cards
• Items clearly marked Final Sale

For health and hygiene reasons, we cannot accept returns of products that have been opened, used, or altered.

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

Sale Items

Regular sale or promotional pricing does not automatically make an item ineligible for return.

Items specifically identified as Final Sale at the time of purchase cannot be returned or exchanged.

Exchanges

We do not process direct exchanges.

If you purchased the wrong eligible item, contact us within the 7-day return period. Once your return has been approved, you may place a new order for the item you would like instead.

Damaged, defective, or incorrect products will be handled separately under our Damaged, Defective, or Incorrect Items policy.

Refunds

Once your approved return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within seven (7) business days.

Your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at CustomerSupport@LuxuryDIYBodySpa.com with your order number.

European Union 14-Day Right of Withdrawal

If we ship your order to a country within the European Union, you may have a legal right to cancel your eligible online purchase within 14 days of receiving your order without providing a reason.

Certain exceptions may apply, including sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken.

Eligible returned products must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Nothing in this policy is intended to limit any consumer rights that apply under applicable law.

Questions

If you have questions about a return, refund, or an issue with your order, please contact us at CustomerSupport@LuxuryDIYBodySpa.com and include your order number so we can assist you.